Guest Services

We go above and beyond to deliver luxury to your guests.


Booking & Guest Communication

We handle every detail of your guests’ reservations with 5-star customer service, including a smooth and seamless check-in process with live phone, text message, and email support. We ensure everything for a perfect stay, and we’re always only a call away!

Welcome Packages for Guests

We make sure our guests start their vacation worry-free. We deliver welcome packages with soap, shampoo, detergent, bath salts, lotion, and other essential items so that your guests can settle in and start relaxing!

Guest Screening

To rent out your vacation home, you need to trust your guests. Our skilled reservation team makes sure that all guests meet our standards:

  • Colonial collects full payment prior to the guests’ arrival.
  • To book with us, guests must provide a valid ID and pass our screening process that includes facial recognition, fake ID check, age minimum check and cannot pay with cash or a fraudulent credit card.
  • He or she must be able to provide information about the trip in appropriate detail, and the number of guests must always be within the capacity of the home.

In case anything does go wrong, you will be insured for accidental damages up to $1,500.

24/7 Guest Emergency Support

Our team is ready to help any hour of the day or night. If a problem arises, we ensure that your guests and your home are protected.